HomeFAQ

Read and find all the answers to the most frequently asked questions about our services.
How long will car shipping take?

Pick up and transit times can vary. A few things that will affect these include: the company you choose, the pick-up as well as the drop-off locations. Oliveira transports usually ranges between 1 to 3 weeks on average. You should plan for a pick-up window of 1 to 7 days. An additional 7 to 14 days will be necessary for transit and delivery. Expedited services may be available from some companies for an additional fee.

How far in advance do I need to schedule my vehicle transport?

The sooner you arrange for car shipping, the better. If you know you need your car to reach its destination within a certain time-frame, try to schedule shipping at least a month in advance to insure your car arrives on time.

What happens if my car is damaged in the vehicle shipping process?

While damage during auto transport is rare, it can happen. Oliveira Transports will work with you to reimburse for any damage that happened during the shipping process.

Will my car be driven by anyone else?

Your car will need to be driven on and off the truck by the truck driver. Your car may also need to loaded and unloaded once or twice while on the way to its destination, but this will be kept to a minimum. The odometer reading will be noted during the initial vehicle condition report and again on the deliver receipt signed by the driver.

Do you offer door to door services?

Yes! For the convenience of our customers we offer door-to-door transport.

How is payment handled?

We accept cash, check, credit card, and PayPal. Most transports require an partial payment upon booking. This partial payment is fully refundable until the transport has been assigned to a truck. The full balance is due by the time of delivery.

Can I load my vehicle with personal items?

We strongly recommend against this. Our cargo insurance only covers the vehicle. Further, while your vehicle is not being driven, it does experience forces from the car-carrier’s driving-motion. Our insurance does not cover damage resulting from personal items mobilizing during transport.

How can I ensure my automobile arrives in the same condition?

Approximately 99% of our shipments are delivered damage-free. However, we believe it is important that you know what to do if the unforeseen does happen. Following these simple steps can be crucial to the process in the unlikely event that a claim does need to be filed with the carrier and/or their insurance provider.

-When the driver arrives to pick up your vehicle, the driver will perform a walk-around visual inspection of the exterior of your car before loading it onto the carrier. This condition report will note any dings, dents, scratches or other pre-existing damage to the exterior.

-Make sure that you receive and keep a copy of this condition report. We strongly recommend keeping this in a safe place until your car is delivered to be used as a comparison tool at delivery.

-At delivery it is your responsibility to perform your own walk-around exterior inspection.

-In the rare instance that there is damage to the vehicle that is not noted on the initial inspection as pre-existing, it must be noted at delivery. It is your responsibility to note any vehicle condition discrepancies on the carrier’s paperwork at the time of delivery. Claims not noted on the carriers’ delivery receipt will not be honored.

What should I do if I have a toll transponder?

You’ll need to remove your toll transponder or E-Z Pass from your vehicle. If you don’t want to remove it, you can wrap it in tin foil and place it in your glove compartment or center console. If you do not remove it or put it away, your transponder WILL charge your account every time the carrier passes through a toll charge point. Neither EAS nor the carrier will reimburse for tolls charged to a transponder left in your vehicle.

Can I reach someone after hours?

Yes! We provide an after hours extension for emergencies and other after hours issues. You would call our main number 508-654-9612.

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Oliveira Transports is a car shipping company that offers door to door auto shipping services to & from anywhere in the US. Request a free estimate with no obligation! Call Now.
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